Terms & Conditions

ONLINE OR TELEPHONE BOOKING TERMS AND CONDITIONS

When you make an online booking with Wallers Car Valeting, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once and appointment has been made, you are bound under the terms and conditions of the booking.

Booking Terms & Conditions

• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet
• We will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted
• We cannot guarantee any firm times when accepting your booking. Our arrival times are an estimate only. Each vehicle is different and may require more or less time to fulfil the valet type.
  
• Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavour to communicate the changes prior to arrival.
• We reserve the right to take a deposit on certain valets.
• We reserve the right to alter or move a booking in line with weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned and valeted at the customers own risk.
• If you book an engine clean, you must read the disclaimer and agree to the notice before you agree to proceed with the service.
• We reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable.
• We reserves the right to refuse or deny customer demands above and beyond the booked valet.
• We will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered.
• Child Seats - if your car has a fixed seat we will do our best to remove, we will NOT replace the seat. We will place the seat in the boot or at an angle on the sestn where you know we haven't re-fitted the seat.

Pricing Terms & Conditions

• Our minimum call out charge is £35 per vehicle
• We reserve the right to charge an hourly rate of £40.00 (or proportion thereof) for any work that is not within the boundaries of the bookng
  
• We reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
• We reserves the right to amend any price during the valet should it differ from the original estimate
• All valets above the price of £80 will need a 50% deposit                                                                                      

Cancellation Terms & Conditions

• We require 24 hours notice to cancel any booking /valet type
• Failure to provide 24 hours notice will result in a minimum charge of  50% of the valet price
• We reserve the right to take full payment if a valet is cancelled on the day without prior agreement
• We reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know
• We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company